Policy for Video and Photo Evidence for Claims

To ensure a smooth and efficient resolution process for any claims related to missing items, damaged products, or discrepancies, we encourage our customers to provide video and photo evidence. Please review the following guidelines:

1. Unboxing Video:

   • We recommend recording an unboxing video as you open your package. To ensure the video serves as reliable evidence, please follow these instructions:
     • Start recording before opening the package.
     • Show the package’s condition upon arrival, including any labels or seals.
     • Record the entire opening process, making sure all items are clearly visible as they are removed from the package.
     • If possible, show the packing slip or any documentation included in the package.
   • This video is essential for verifying claims related to missing items and will help expedite the resolution process.

2. Photographs:

   • In addition to or in place of an unboxing video, you may also take clear photographs of the packaging, the items received, and any issues you encounter (such as damaged or missing items). These photos should be taken immediately upon discovering the issue.

3. Submission:

   • If you need to file a claim, please submit the unboxing video or photographs along with your claim. This evidence will help us verify your claim quickly and take the necessary steps to resolve the issue.

4. Mandatory Evidence for Claims:

   • For claims regarding items that were under-delivered, an unboxing video is mandatory. Without this video, it is not possible to process the claim. However, in the case of damaged items, clear photographs can also be accepted as evidence.

5. Timeframe:

   • Claims should be made within 72 hours of receiving your order. Submitting video or photo evidence within this period will ensure a faster resolution.

This policy is designed to protect both our customers and our business, ensuring that any issues are handled promptly and fairly.